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Free Standard UK Delivery on all orders over £40

Last Christmas shipping date for the UK - Thursday December 20th - Rest of the world click here

Returns and Exchanges

WHAT IS OUR RETURNS POLICY?

We always want you to be happy with your purchase, however if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging and in a re saleable condition.

We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will charge for sending any exchange items by post.

You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

HOW DO I RETURN AN ITEM?

You can return an item as long as you have your delivery note. 

Please first send an email to hello@katiefforede.com stating your order number, what you are returning and why, and whether you want a refund or exchange for another product, also include a daytime telephone number in case we need to contact you directly about the return. We will then send you a reply email with a returns form for you to print out, complete and enclose within the returning parcel.

Make sure your items are securely wrapped and suitable for posting, then send your return to:

Before returning any undamaged or non-faulty items to us, we do ask that it they are in the same condition as when you first bought them, ensuring the tags are still attached and they are in their original packaging. Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit. Especially with china items. Please include original packaging where possible.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

HOW DO I ARRANGE AN EXCHANGE?

If the product you require is still available we will exchange it for you (postage charge is charged at £3.95 for delivery). If the new item you require costs less than the one you have returned we will refund you the difference. If it costs less than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.

HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?

Once your parcel has been received by our team it can take up to 10 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.

When we have dealt with your parcel we will confirm this to you by email.. Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card statement.

If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us straight away on hello@katiefforde.com so we can investigate.

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